At VPN Pro, we are committed to safeguarding the privacy and data of our clients, contractors, and website users. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
VPN Pro is a payroll service provider specialising in CIS and PAYE solutions for contractors, agencies, and businesses across the UK. We act as a data controller when determining how and why your personal data is processed.
If you have any questions regarding this Privacy Policy, please contact us at:
Email: info@vpnpro.uk
Phone: 0333 041 7990
2. What Information We Collect
We may collect and process the following categories of personal data:
Identification Data – Full name, date of birth, National Insurance number, UTR (Unique Taxpayer Reference)
Contact Details – Phone number, email address
Financial Information – Bank account details for payroll purposes
Employment Information – Job title, hours worked, pay rates, assignment details
Tax and Compliance Data – Status verification, tax codes, HMRC correspondence
Website Usage Data – IP address, browser type, pages visited, and interaction times
3. How We Use Your Information
We process personal data for the following purposes:
To provide payroll services (PAYE and CIS)
To register subcontractors and verify employment status
To calculate payments and make salary transfers
To issue payslips and financial documentation
To fulfil our legal obligations, including RTI submissions to HMRC
To provide customer support and respond to enquiries
To improve our services and website functionality
4. Lawful Basis for Processing
We rely on the following lawful bases to process your data:
Contractual obligation – To fulfil payroll service agreements
Legal obligation – To comply with tax and employment legislation
Legitimate interest – To manage and improve our business operations
Consent – For optional communications such as newsletters or marketing (where applicable)
5. How We Store and Protect Your Data
Your data is securely stored using encrypted systems and restricted access protocols. We have appropriate technical and organisational measures in place to prevent unauthorised access, misuse, alteration, or loss of your personal data.
We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.
6. Sharing Your Data
We do not sell or rent your personal data. However, we may share it with trusted third parties where necessary, including:
HMRC and other relevant government bodies
Pension providers and financial institutions
Software and IT service providers used to manage payroll
Professional advisers, such as accountants and legal consultants
All third parties are required to comply with data protection legislation and safeguard your information.
7. Your Rights Under GDPR
You have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request erasure of your data (right to be forgotten)
Object to or restrict certain processing activities
Request data portability in a structured, electronic format
Withdraw consent (where processing is based on consent)
To exercise your rights, please contact us at info@vpnpro.uk.
8. Cookies & Website Tracking
We use cookies to enhance user experience, monitor website traffic, and analyse behaviour. You can control cookie settings through your browser. For full details, please refer to our [Cookie Policy].
9. International Transfers
We do not routinely transfer your personal data outside the UK. If data is ever processed internationally, we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) or UK adequacy decisions.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our data practices. Any updates will be posted on this page with a revised effective date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data handling practices, please contact:
VPN Pro
Email: info@vpnpro.uk
Phone: 0333 041 7990
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO)